Policy

 

Terms & Conditions – Art is Heart

Last Updated: Jul 1st 25

Welcome to Art is Heart, an e-commerce website operated by A. Poles Group (the “Company”), offering a curated selection of fine art, home decor, and original creative pieces.

By accessing and using this website, you agree to the terms set forth below. Please read them carefully.

1. Company Details

Art is Heart

2. General Use

  1. This website serves as a platform to purchase art pieces, sculptures, design products, and related creative items.

  2. Users must be at least 18 years of age to place an order.

  3. The company reserves the right to update these Terms & Conditions at any time without prior notice.

3. Placing Orders

  1. To make a purchase, add items to your cart and complete the checkout process by providing accurate personal and payment information.

  2. An email confirmation will be sent upon successful order placement.

  3. A placed order does not constitute a binding agreement until confirmed by the Company. Orders may be canceled due to technical errors, stock issues, pricing discrepancies, or other business considerations.

4. Prices & Payment

  1. All prices listed on the site include VAT in accordance with Israeli law.

  2. Accepted payment methods include credit cards, bank transfer, and any additional payment options provided during checkout.

  3. Orders without successful payment authorization will be automatically canceled.

5. Shipping & Delivery

  1. The Company commits to shipping orders within 7 business days of payment confirmation.

  2. Delivery time typically ranges from 3 to 14 business days depending on location and logistics.

  3. Orders will be shipped via courier or registered post based on your selection at checkout.

6. Returns & Cancellation Policy

  1. You may cancel your purchase in accordance with the Israeli Consumer Protection Law (1981) within 14 days of receiving the product.

  2. Refunds will be issued within 14 business days after the item is returned to the Company, minus cancellation fees of up to 5% or 100 ILS, whichever is lower.

  3. Returned items must be unused, undamaged, and in their original packaging.

  4. Return Address: Rothschild Boulevard 118, Tel Aviv, Israel

  5. Custom-made or personalized items are non-refundable.

7. Customer Service

Customer service is available at +972-54-450-8093, Sunday to Thursday from 09:00 to 17:00 (Israel time), or via email on our “Contact Us” page.

8. Product Authenticity & Warranty

  1. All products are original, carefully sourced, and sold as authentic works.

  2. If you receive a damaged or faulty item, you must notify us within 48 hours of delivery.

9. Privacy & Data Protection

  1. We value your privacy and comply with Israel’s Privacy Protection Law.

  2. Personal information will not be shared with third parties unless required by law.

  3. This site uses SSL encryption for secure transactions.

10. Intellectual Property

All content on this website, including images, graphics, logos, videos, and text, is the intellectual property of A. Poles Group and may not be copied, reproduced, or used without prior written consent.

11. Governing Law & Jurisdiction

These Terms & Conditions and any disputes arising from the use of this website are governed exclusively by the laws of the State of Israel. Exclusive jurisdiction is granted to the competent courts in Tel Aviv.

Contact Information

A. Poles Group

hello@artisheart.com